Unable to Log In? Here’s What to Do:

If you're having trouble logging in, here are some potential reasons and solutions:

1. Incorrect Username:

   • Your username is also known as your Trading Code, Broking Code, or UCC (Unique Client Code). If you're unsure of your username, follow these steps:
     1. Click on "Problem with Login."
     2. Tap "Forgot UCC."
     3. Follow the on-screen instructions.

2. Incorrect Password:

   • If you’ve forgotten your password, click on "Problem with Login" and follow the instructions to reset it. You’ll need to:
     • Enter your registered client code.
     • Check your email for the password reset link and follow the instructions.

3. Suspended Account:

   • If your account is suspended, visit the Re-KYC page to reactivate it. Please note that joint accounts can only be activated through the physical mode. You can check how to activate your account online or offline [here].

Changing Your Password:

Yes, you can change your password by following these steps:

1. Log in to your account.
2. Go to your account settings.
3. Look for the "Settings" option.
4. Select the "Change Password" option and follow the prompts.

Not Receiving OTP? Here’s What to Do:

OTP is sent to both your registered mobile number and email. If you don’t receive it on your mobile, check your email inbox. If it’s missing in both, regenerate the OTP and wait for a few minutes. If you still don’t receive it, contact us for assistance. We can help set up an alternate way for you to securely log in to the Navia App without OTP. Watch video to learn more.

Blocked Password:

If your account is blocked due to multiple incorrect password attempts, use the “Problem with Login” option and follow the on-screen instructions to unblock it.

Market Watch Issues:

If you can't view the scrips added to Market Watch:

1. Go to "Accounts."
2. Clear Cache.
3. Log out and re-login.
4. Add the scrips again.

App Says 'Something Went Wrong':

If you encounter this message, it could be due to an issue with our service or your connection. Here's what to do:

1. Check our announcements page for known issues.
2. Clear Cache and cookies by going to "Accounts," scrolling down, and tapping "Clear Cache."
3. Log out and re-login.
4. Try connecting to a different network.

If the problem persists, raise a ticket with details of the error, along with videos or screenshots.

Unable to View Funds or Holdings in the App:

• On Trading Holidays, funds and stock balances will not reflect in the App under Funds or Holdings. You can still check them in the Back Office report by navigating to "Statements and Reports" -> "Overall Position" for Funds and "Share Deposit" for Stock Details.
• Stocks that are not actively traded in the market may also not be visible.