We understand that not being able to see your shares under Holdings in the Trading Platform can be frustrating, but we are here to help you resolve this issue. Here are a few reasons why you may be experiencing this problem:

1. POA or DDPI not enabled: If your account is not enabled with POA or DDPI, you will not be able to see your shares under Holdings. DDPI is essential for authorizing the Trading Member and Depository Participant to deliver shares from your demat account each time you sell stock in the market, offer for Buy Back, redeem Mutual fund units, or pledge stocks for margin purposes.

2. Securities pay-in obligation: Each time you sell a stock, you are required to deliver them from your demat account to the Clearing Corporation for settlement. This can be done seamlessly if POA or DDPI is enabled in your demat account.

3. Discontinuation of EDIS: In the past, we offered the EDIS facility as an alternative for delivering shares if POA or DDPI wasn't enabled. However, due to challenges faced by clients, we have now stopped EDIS and suggest clients move to the DDPI option.

To enable DDPI, simply login to your account, scroll down to the DDPI section, and follow the on-screen instructions. Please note that it will take a minimum of 24 working hours to enable DDPI after you submit a request. Clients with joint demat accounts will need to use a physical form to enable DDPI.

 Please be aware that without POA or DDPI, you will not be able to sell stocks, as we will not be able to deliver them to the Clearing Corporation for pay-in, potentially resulting in short sales.

We hope this information helps you understand why you are not able to see your shares under Holdings in the Trading Platform. If you have any further questions or need assistance, please do not hesitate to contact our customer support team.