TABLE OF CONTENTS

• What are the common modes to transfer funds?

• From which banks can I transfer funds using Rocket Trading Platform?

• How to add a bank account?

• I have transferred funds, but the margin/funds are not updated. What is to be done?

• Funds are transferred via NEFT/ IMPS/ UPI

• Funds are transferred from a bank account which is not linked to your Trading account 

• Funds are transferred from the Trading Platform via Razor Pay or ATOM

• What is UPI?

• Are there any charges for transactions done using UPI?

• I have transferred money using UPI. When will it be credited to my trading account?

• I have paid for my transaction but not received anything. Why is that?

• My UPI transaction has failed. Why is my bank account debited?

• What is Bharat Interface for Money (BHIM)?

What are the common modes to transfer funds?

Fund Transfers or Pay-in of Funds can be made in any of the following modes

1) Payment Gateway - transfer from your App or the trading page

2) UPI 

From which banks can I transfer funds using Rocket Trading Platform?

From which banks can I transfer funds using Rocket Plus Trading Platform?

Funds can be transferred only from your registered bank account which you linked to your Trading at the time of opening account.

Rocket Plus is integrated with Razor Pay and it covers a wide range of banks from which you may transfer funds. Click here to know the list of banks which are supported by Razor Pay. Click here to know how to add a bank to your Trading account.

How to add a bank account?

To add Bank account from Rocket Mobile App

1. Login to Rocket App 

2. Select Accounts option form the bottom of the screen

3. Choose 'Personal Details'

4. Tap on 'Pen' Symbol against Bank Accounts and follow on-screen instructions to update

To add Bank account from Rocket Web Page

1. Login from https://rocket.tradeplusonline.com/

2. Click on Profile next to Dashboard

3. Select edit option next to Bank details 

4. Follow on screen instructions 

To add Bank account from Rocket Plus Mobile App

1. Login to Rocket Plus App 

2. Select Profile Edit option from the top menu. This will open a screen as seen below

3. Select Add Bank option

4. If you are Resident, an OTP will be sent to your registered mobile number. Key in the OTP in the window that pops up

5. If you are a NRI, key in your Date of Birth and PAN for validation

6. Enter IFSC and MICR in the option provided

7. Your Bank details gets automatically filled

8. Enter your Bank account number. Tick ‘Add this bank as Primary bank’ if you want it to be your Primary bank else leave the option un-ticked and Submit

9. Your details will be verified post which you may submit and close the process

On successful verification, your bank account details gets added in 1 working day.

Steps to Update Bank Details in Rocket Plus Web

1. Login to rocketplus.tradeplusonline.com 

2. Select Man symbol from top menus and click on Profile Edit option

3. From the window that open up select Add Bank option and follow instruction given from point no 4 to 9 as mentioned above.

I have transferred funds, but the margin/funds are not updated. What is to be done?

It is possible for you to have transferred funds, but the same is not updated in the following scenario

1. Funds are transferred via NEFT/ IMPS/ UPI

2. Funds are transferred from a bank account which is not linked to your Trading account

3. Funds are transferred from the Trading Platform via Razor Pay or ATOM

Funds are transferred via NEFT/ IMPS/ UPI

Fund transfers will be updated in your Margin once they are received by us. In certain scenarios, funds might be debited from your bank account, but not received at our end. In such case, your transfers will not be updated till they hit our bank account and we observed that NEFT transfers, sometimes take couple of hours and IMPS takes 15 minutes or more to hit our bank account. In extreme cases, it might not even be credited to our bank account during the entire day and hence, we will not be updated in your margin. Please contact us in such scenario to understand the exact status.

Funds are transferred from a bank account which is not linked to your Trading account 

As this is done from an unregistered bank account, the system will not identify your trading account to update margin. In such case, you may register the bank account from where you transferred funds and get it updated in margin else, share your bank statement with the transfer detail and get a refund back to that account. To know how add a bank account refer here

Funds transferred from the Trading Platform via Razor Pay or ATOM have not been update in my Trading Account?

This is a rare scenario which might occur due to failure of responses from any end and will be worked upon for immediate rectification. Allow around 5 to 10 minutes for it to be updated, else contact our support team for assistance.

What if I have a bank which is not supported by Razor Pay or ATOM?

You may transfer using UPI if that is the case. If the funds to be transferred is more than the limit permitted by UPI, you may then transfer them through IMPS/NEFT. However, please note that IMPS and NEFT transfers will be updated only upon receipt of funds at our end. Though IMPS transactions can be updated after a gap of 15 mins and NEFT after an hour there is no guarantee to update within this time as the time gap to receive funds at our end may differ from transaction to transaction and might take even hours in certain cases.

What if I have transferred funds from an unregistered bank account?

This can be done only if you transfer funds using IMPS or via NEFT. In such case, you may register the bank from which you transferred funds as your additional bank account. This can be done by editing your Profile from your trading App or page. Please note that bank account should be in your name only. Third party bank accounts cannot be registered.

Click here to know how to register additional bank details.

How to transfer funds from Rocket Exe?

You will not be able to transfer funds from BOW or the Rocket Exe. You will be required to login to Rocket Web or Mobile App to do so.

How to transfer funds using UPI?

Login to your trading App or the page. Follow the instructions given above till you get to the Fund transfer page. Select UPI and follow on screen instructions to transfer funds.

What is UPI?

Unified Payment Interface (UPI) enables all bank account holders (of banks participating in UPI) to send and receive money from their smartphones with a single identifier (the virtual payment address (VPA)) without entering any additional bank account information. UPI can also be used to pay merchants who accept UPI as a payment mode.

What is Virtual Payment Address (VPA)?

"Virtual Payment Address" is an identifier (that takes a form of abc@bank wherein "abc" is a unique name that you can choose for yourself) that can be uniquely mapped to an individual account.  Unified Payment Interface (UPI) services offer customers the option to create any number of VPAs for making and receiving payments 

How long does it take for the money to get credited into the beneficiary account?