How to activate a Suspended Account ?

You can activate a suspended account online in the following cases


1) If you have Aadhaar and Aadhaar linked mobile number

2) If you are the sole holder and there are no joint holders in your demat account

3) If it is an Individual account and not a Corporate Account.


How to Activate?

 

1) Click here to re-activate online or Just navigate to Profile section your Trading Platform


2) If you navigate from the link given above, enter your UCC and Date of Birth and submit. You will receive an OTP on your registered email ID and Mobile number. This will be auto logged in, if you navigate from the Trading page/ App 


3) On entering the OTP you will be taken to the Re-KYC dashboard as shown in Screenshot 1 . On selecting the menu bar on the top right of the Mobile screen the dormant account reactivation menu will be shown. 


4) You then be required to confirm your KYC details and submit the Re-activation request. 


5) On receiving your re-activation request, we will forward the request to KRA (KYC Registration Agency). They will validate your details including email id and mobile number and only after successful validation from their end, can the account be activated. 


Please note that KRAs will send a validation link to your registered email id and mobile number and you will be required to click on the the link to complete validation.  It will take 3 working days from the time you complete the email and mobile validation (by clicking on the links sent to you) to activate your Trading Account with us. 


How to Activate in Physical mode


Please send the change request the attached KYC form(below) with support documents duly filled and signed to our corporate office 


The corporate office address is as follows:


Navia Markets Limited

Ganga Griha' 4th & 5 th Floor, 

No.9 (old No. 6D) , 

Nungambakkam High Road, 

Nungambakkam , Chennai - 600 034. 


Upon receipt of the completed, attested documents, the change of address will happen within 5 working days and you will receive an email confirming the same. 


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