When is the Trading Account said to be inactive/Dormant?

Trading Account is said to be inactive if there is no trading transaction (buy or a sell or both) in the account for a continuous 12 months' period. As per Exchange regulations such accounts are to be marked ‘Inactive’ or 'Suspended'


How to activate a Dormant Account?


In order to activate your account,  you need to re-submit your KYC. Here are simple steps to complete this process:

  • Email your request to activate the account to support@tradeplusonline.com or call 044-49427576
  • Our support executive will contact you to assist you in completing the re-documentation online
  • If there is no change in address / Bank details, the documents you have already submitted to us at the time of account opening will be sufficient for us to complete the re-documentation. 
  • Support executive will then send you the link to e-Sign the KYC. Just keep your Aadhaar number handy. You will get a OTP from UIDAI to eSign the KYC
  • Your account will be activated within 24 working hours of completing the eSign 

If you are unable to do Aadhaar OTP based eSign, you need to physically sign the KYC with support documents and send the completed forms to the address below:


Tradeplus , C/O Navia Markets Ltd 

No.9 Ganga Griha, Nungambakkam High Road

Nungambakkam, Chennai – 600034. Phone: 044 39189449