Customer Support Portal

Opening an account with Tradeplus 17

• What segments do you offer the Infinite Trading Pack on?
• How do I start my Account opening process?
• Where should I send the completed Application Forms ?
• Why should I open an account with Tradeplus?
• Can I choose my own broking code?

See all 17 articles

About Tradeplus 12

• How can you afford to offer such low priced plans?
• Isn't Rs 99 per month too low?
• What segments can I do Unlimited Trading with Zero Brokerage?
• Tradeplus brokerage and other charges list
• What is Tradeplus and who is at the helm of affairs?

See all 12 articles

Client Referral Program 10

• What are the benefits to me if I refer a client to Tradeplus?
• Who can refer ?
• How to refer a client and be benefited ?
• How can I refer a client online?
• How will Tradeplus know if I refer a client?

See all 10 articles

Quick glance of things you should know if you are planning to open an account with us 8

• What are the steps involved to open an account with Tradeplus?
• Is there a checklist to refer before sending the application forms to you?
• Can I access my Ledger Statements and DP Holding using by Mobile Phone?
• What are the tools available to support my Trading?
• How do I manage by subscriptions to Trading plans and Value Services?

See all 8 articles

Things you should know once your Account is opened with us 11

• How will I be intimated once the account with Tradeplus is opened ?
• What should I do once the Account is opened?
• Download Tradeplus Mobile APP and stay on top of your Account with us.
• How to Fund my Account?
• What is SMP?

See all 11 articles

Overview of the SMP 4

• What is the Subscription Management Portal?
• What is a base pack?
• What is a value pack?
• What are Value Packs offered?

How it works 5

• How does the SMP work?
• How do I activate a base pack?
• How do I activate my value packs?
• How do I login to SMP?
• What is the process to Deactivate my Base Pack ?

Billing and payments 13

• What is the validity period of the base and value packs?
• What is my billing cycle?
• What happens if my Base Pack or Value Pack is activated not on the 1st of a month?
• How do I fund / recharge my SMP ledger?
• How do I recharge my SMP ledger through payment gateway?

See all 13 articles

Phone support 2

• Can I request activation/deactivation of a pack through phone?
• Can I recharge my SMP ledger over phone?

Documents - Terms & Conditions 1

• Terms and Conditions

Promo Packs (Free Trial of Value Services) 14

• What is a Promo Pack
• Why is a Promo Pack offered?
• What are services available as Promo Pack ?
• Can I avail Promo Pack if I am already subscribed to the paid service?
• Is Promo Pack available for Base Pack?

See all 14 articles

Partner Packs 2

• How do I activate a Partner Pack?
• Should I be a client of Tradeplus to avail the benefits of Partner Packs?

Backoffice FAQ 23

• How do I login to my backoffice?
• Forgot password?
• How does the Backoffice screen look like?
• How do I access my trading ledger?
• How do I access my contract notes?

See all 23 articles

Profile Changes 13

• How do I change my registered email ID and/or Mobile number ?
• If I make an Online request to change my registered email ID and/or Mobile number, how quickly will be it effected ?
• What is the security measures you have in place to ensure that my account details like mobile and email ID are not changed without my knowledge ?
• How do I change my registered communication address ?
• How do I give a new nomination / change nomination for my trading account ?

See all 13 articles

Buy Back 5

• How to apply for Buy Back of shares through Tradeplus?
• What is the process after applying for Buy Back?
• Buy back accepted, how the funds pay-out available?
• Buy back is not accepted, when the shares are credited back to demat account?
• What are all the charges involved for buy back offer?

Introducing Tradeplus 3

• What is Tradeplus?
• Introducing Tradeplus - Hindi
• Introducing Tradeplus - English

Subscription Management Portal 1

• What is the Subscription Management Portal and how does it work?

Backoffice 9

• Backoffice Demo
• How do I login to my Back office?
• How to access my ledger statement?
• How do I view my net positions and trade register?
• How to access my portfolio report?

See all 9 articles

Trading software 3

• What is your Trading software INFINI-TRADER?
• INFINI TRADER - Login Instructions
• INFINI TRADER Installation

INFINI-POWER 10

• What is INFINI-POWER?
• Interface layout features
• Flash data and News
• Workspaces and dashboards
• Watch Lists

See all 10 articles

NOW Trading System 2

• NSE NOW - Login and set Market Watch
• NSE NOW - Installation Guide

Client referral program 1

• How can I refer a client?

Alerts Management System (AMS) 1

• What is the Alerts Management System ?

Aha! Awesome Analytics 1

• Tutorial video on intraday analytics with Aha!

Tradeplus Mobile 1

• Overview of Tradeplus Mobile !!!

Overview and basic FAQ 10

• What is Call & Trade?
• Where do I call for placing my orders and answering my queries?
• How do I place an order through the Call N Trade option?
• How secure is the Call N Trade facility?
• Can I email my orders to the dealing desk ?

See all 10 articles

TPIN FAQ 4

• What is the TPIN?
• How do I get a TPIN?
• I forgot my TPIN. How do In change my TPIN or reset my TPIN?
• Can I call you to get my TPIN?

Platform and Segments 3

• What are the exchanges that I can trade on with Tradeplus?
• What is the trading platform offered?
• Do you offer mobile trading?

INFINI-TRADER 20

• What is your Trading software INFINI-TRADER?
• Can I have the complete user manual for the basic features of INFINI-TRADER?
• How do I install the trading software, INFINI-TRADER?
• How do I login to INFINI-TRADER?
• How can I set my own Market Watch ?

See all 20 articles

NSE NOW 18

• What is NSE NOW software ?
• NSE NOW Mobile - logging in as Guest
• NSE NOW Mobile - logging in as Trade Plus user
• NSE NOW Mobile - How to View quotes, Place orders, View Order, View Trades, Positions, Limits, IPO, Change password etc ?
• What are the steps to download the NOW desktop EXE ?

See all 18 articles

INFINI-POWER 12

• What is INFINI-POWER?
• Was INFINI-POWER developed in-house by you?
• How do I install INFINI-POWER?
• How do I subscribe to INFINI-POWER?
• Can I use Back Office Login credentials to logon to INFIN-POWER?

See all 12 articles

Margin policies and products 18

• How much intraday leverage do you provide?
• What about intraday leverage in the options segment?
• What is the margin requirement for Delivery / carry forward trades (Product type NRML) ?
• When can my intraday positions (Product type MIS & CO ) be squared off by RMS?
• When can my Carry forward positions (Product type NRML) get squared off?

See all 18 articles

Order types and placing them 5

• Can I place After market orders?
• What are the After Market Order timings?
• How do I shift my positions?
• How can I place Basket Orders?
• What is cover order? How do they work for higher leverages?

Troubleshooting 1

• I am having problems with installation. Please help me!

Now Application Market watch colour not visible. 0

Qs: What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems. 1

• What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems.

Pay-In Queries - Commodity 12

• What are the modes in which payment can be made to Tradeplus for commodities? How can it be done?
• What is the most preferred option to transfer funds for commodities to Tradeplus?
• What are your bank details if i want to deposit a cheque in your commodity bank account ?
• If I transfer funds via my dashboard on your website, how long will it take for my fund status to be updated?
• When will my funds be updated if I deposit a cheque in your commodity bank account?

See all 12 articles

Payout requests and queries 18

• What is the payout of funds?
• What are the ways in which I can make a payout request?
• How can I request a payout online through your website?
• How long will it take for my payout request to be processed ?
• How can I check the status of my payout request?

See all 18 articles

Pay-In Queries - Equity / Currency / IPO / Mutual fund 11

• What are the modes in which payment can be made to Tradeplus for Equities/Currency segments? How can it be done?
• How can I make a NEFT / RTGS transfer into your Equity Account?
• What is the easiest way to transfer funds to equity/currency/equity derivative segments?
• How can I make a fund transfer from my trading system ?
• What are the charges for transferring funds?

See all 11 articles

Auto Settlement and Running Account Authorisation 11

• What is Running Account Authorization:?
• How is the Running Account settlement of Funds done?
• What is the difference between daily settlement and running account settlement
• What should I do to ensure that the funds in my Trading Account are not settled on a daily basis?
• What is the significance of giving Standing Instruction ?

See all 11 articles

DOWNLOADS - Software, Forms and Policies 1

• Downloads - Software, Forms and Policies-

Trading and Risk Management - Equity Cash 8

• What is the trading system used for trading in Equity Cash, How to download and what are the features ?
• How do i transfer amount for trading ?
• How much leverage is provided for trading for NRI's ?
• What are the various activities that are carried out by the broker and banker when I buy/sell shares ?
• Can i buy any shares or are there any restrictions ?

See all 8 articles

Bank Accounts 8

• How do i activate my dormant PIS bank a/c with Axis Bank ?
• Who are your Banking Partners for NRI Trading ?
• Can I have my NRI Bank in a branch location of my choice?
• Can I transfer funds between my PIS Bank Account and Non PIS Bank Account ?
• What is the difference between PIS Bank Account and Non PIS Bank Account?

See all 8 articles

New Account opening 13

• Who can open a NRI Share Trading Account with Tradeplus?
• Where are your existing NRI clients predominantly located?
• What are my investment options if I hold a NRI Trading Account with Navia?
• What are the various types of NRI Demat Accounts I can open through Tradeplus ?
• What are various options I have for placing Orders?

See all 13 articles

Trading - Derivatives 10

• Can a NRI trade in Futures and Options ?
• Can a NRI trade in Currency and Commodity segments?
• Should I open a PIS Bank Account to trade in Derivatives segment?
• What is the role of Stock Holding Corporation of India LTD ( SHCIL ) in Derivatives Trading?
• How do I fund my F&O Trading Account?

See all 10 articles

General 6

• How do i change my communication address in my broking and DP account ?
• How do I change my registered email ID and/or Mobile number ?
• How do I change my registered NON PIS bank account with Trade Plus ?
• How do i get a PAN card ?
• FAQ on NRI trading prepared by National Stock Exchange ?

See all 6 articles

DP Statements, DIS, Pledge, Edit Profile, Online payment of DP dues using credit / debit card etc 14

• How to check the holdings in my DEMAT Account?
• How to check the transactions in my DP Account?
• Can I pay myDP dues online?
• How do I change by registered email ID / Mobile Number ?
• How do I update my change of address in my DP Account?

See all 14 articles

General Queries on MF 5

• What is Mutual Fund ?
• What are the various types of Mutual Funds?
• What should I do to invest in Mutual Fund?
• Who can invest online in Mutual Fund through Tradeplus?
• Can a NRI , OCI & PIO invest in Mutual Funds online through Tradeplus ?

INFINI MF - Online Mutual Fund Platform 23

• How to invest in Direct and Non Direct MF through Tradeplus ?
• Why invest in Direct MFs through Tradeplus?
• How does Direct MF add upto 1% to my returns on MF investment?
• How to switch from a non direct fund investment to direct investment
• How to use Tradeplus Switch Calculator?

See all 23 articles

INFINI MF - Conditional Order 4

• What is a Conditional Order?
• Is there a validity period for investing on conditional offer?
• What happens when the credit balance in my Trading Account is less than the order value at the time when the criteria of the Conditional Order is met? At the time of placing order it does not validate balance. It will check when the order c
• When will my conditional order become a normal order?

INFINI MF - SIP Order 3

• How is an SIP order processed with INFINI MF?
• What is a SIP Flexi Plan?
• How to calculate how much I would have made with a selected SIP before placing an order?

IPO/NFO/BOND Queries 11

• What is Initial Public Offer?
• Can I apply online in IPOs through Tradeplus ?
• What are basic requirements to apply in IPOs through Tradeplus?
• What are the various types of IPOs in I can apply online through Tradeplus?
• What is BOND?

See all 11 articles

FAQs on AMS 14

• What is AMS ?
• Why AMS ?
• What are the various kinds of alerts I can set?
• How to get started ?
• How to buy Credits in AMS?

See all 14 articles

FAQ on Aha! 7

• What is Aha!?
• Who is Aha! catered towards?
• How do I access Aha! ?
• What are the benefits of using Aha!?
• Is there a tutorial to Aha!?

See all 7 articles

FAQ on FATCA 1

• FAQ's on FATCA

Overview of Tradeplus Mobile 6

• What is Tradeplus mobile and how can it help me ?
• What are the requirements for using Tradeplus Mobile ?
• What OS version does Tradeplus Mobile support ?
• What are the various features available for me in Tradeplus Mobile ?
• Do i need to register every time i want to use Tradeplus Mobile

See all 6 articles

User Guides 14

• Tradeplus Mobile - View/Edit Profile
• Tradeplus Mobile - Back office
• Tradeplus Mobile - Funds Payin
• Tradeplus Mobile - Funds Payout
• Tradeplus Mobile - Refer a client

See all 14 articles

Download and Installation of Tradeplus Mobile 3

• How do i download and install the Tradeplus Mobile APP ?
• Can i change the mobile number on which i have registered the Tradeplus mobile APP ?
• How to Uninstall the Tradeplus Mobile App?

STD - FAQs 2

• Can I know more about Smart Trade Desk services ?
• What is SMART TRADE DESK (STD)?

Trading Holidays for 2017 1

• Trading Holidays for 2017

Margin Trading Facility (MTF) - product details 7

• Margin Trading Facility - Right and Obligations
• Margin Trading funding agreement
• MTF - FAQ
• List of stocks funded under MTF
• List of stocks accepted as Collateral

See all 7 articles

Enhanced Supervision and blocking of accounts for Trading - FAQ's 1

• Enhanced Supervision and blocking of accounts for Trading - FAQ's

INFINI WEB - FAQs 3

• What is INFINI WEB ?
• How to get started with INFINI WEB?
• How to add and withdraw funds on my INFINI WEB account?