Customer Support Portal

Opening an account with Tradeplus 19

• What segments do you offer the Infinite Trading Pack on?
• How do I start my Account opening process?
• Where should I send the completed Application Forms ?
• Why should I open an account with Tradeplus?
• Can I choose my own broking code?

See all 19 articles

About Tradeplus 9

• How can you afford to offer such low priced plans?
• Isn't Rs 99 per month too low?
• What segments can I do Unlimited Trading with Zero Brokerage?
• Tradeplus brokerage and other charges list
• What is Tradeplus and who is at the helm of affairs?

See all 9 articles

Client Referral Program 10

• What are the benefits to me if I refer a client to Tradeplus?
• Who can refer ?
• How to refer a client and be benefited ?
• How can I refer a client online?
• How will Tradeplus know if I refer a client?

See all 10 articles

Quick glance of things you should know if you are planning to open an account with us 9

• What is the process of opening a paperless account with Tradeplus?
• What are the steps involved to open an account ?
• Is there a checklist to refer before sending the application forms to you?
• Can I access my Ledger Statements and DP Holding using by Mobile Phone?
• What are the tools available to support my Trading?

See all 9 articles

Things you should know once your Account is opened with us 12

• How will I be intimated once the account with Tradeplus is opened ?
• What should I do once the Account is opened?
• Download Tradeplus Mobile APP and stay on top of your Account with us.
• How to Fund my Account?
• What is SMP?

See all 12 articles

Overview of the SMP 4

• What is the Subscription Management Portal?
• What is a base pack?
• What is a value pack?
• What are Value Packs offered?

How it works 5

• How does the SMP work?
• How do I activate a base pack?
• How do I activate my value packs?
• How do I login to SMP?
• What is the process to Deactivate my Base Pack ?

Billing and payments 13

• What is the validity period of the base and value packs?
• What is my billing cycle?
• What happens if my Base Pack or Value Pack is activated not on the 1st of a month?
• How do I fund / recharge my SMP ledger?
• How do I recharge my SMP ledger through payment gateway?

See all 13 articles

Phone support 2

• Can I request activation/deactivation of a pack through phone?
• Can I recharge my SMP ledger over phone?

Documents - Terms & Conditions 1

• Terms and Conditions

Partner Packs 2

• How do I activate a Partner Pack?
• Should I be a client of Tradeplus to avail the benefits of Partner Packs?

Backoffice FAQ 25

• How do I login to my backoffice?
• Forgot password?
• How does the Backoffice screen look like?
• How do I access my trading ledger?
• How do I access my contract notes?

See all 25 articles

Profile Changes 13

• How do I change my registered email ID and/or Mobile number ?
• If I make an Online request to change my registered email ID and/or Mobile number, how quickly will be it effected ?
• What is the security measures you have in place to ensure that my account details like mobile and email ID are not changed without my knowledge ?
• How do I change my registered communication address ?
• How do I give a new nomination / change nomination for my trading account ?

See all 13 articles

Buy Back 5

• How to apply for Buy Back of shares through Tradeplus?
• What is the process after applying for Buy Back?
• Buy back accepted, how the funds pay-out available?
• Buy back is not accepted, when the shares are credited back to demat account?
• What are all the charges involved for buy back offer?

Physical settlement in Equity Derivative 10

• What is physical settlement in Equity Derivative?
• What are the list of securities available for physical settlement and what is the criteria for selection?
• Which are the positions are marked for physical settlement?
• How can avoid for physical settlement even the Option position is held after closure of expiry day market?
• How settlement obligations are computed for physical delivery?

See all 10 articles

Introducing Tradeplus 3

• What is Tradeplus?
• Introducing Tradeplus - Hindi
• Introducing Tradeplus - English

Subscription Management Portal 1

• What is the Subscription Management Portal and how does it work?

Backoffice 9

• Backoffice Demo
• How do I login to my Back office?
• How to access my ledger statement?
• How do I view my net positions and trade register?
• How to access my portfolio report?

See all 9 articles

Trading software 3

• What is your Trading software INFINI-TRADER?
• INFINI TRADER - Login Instructions
• INFINI TRADER Installation

INFINI-POWER 10

• What is INFINI-POWER?
• Interface layout features
• Flash data and News
• Workspaces and dashboards
• Watch Lists

See all 10 articles

NOW Trading System 2

• NSE NOW - Login and set Market Watch
• NSE NOW - Installation Guide

Client referral program 1

• How can I refer a client?

Alerts Management System (AMS) 1

• What is the Alerts Management System ?

Aha! Awesome Analytics 1

• Tutorial video on intraday analytics with Aha!

Tradeplus Mobile 1

• Overview of Tradeplus Mobile

Overview and basic FAQ 10

• What is Call & Trade?
• Where do I call for placing my orders and answering my queries?
• How do I place an order through the Call N Trade option?
• How secure is the Call N Trade facility?
• Can I email my orders to the dealing desk ?

See all 10 articles

TPIN FAQ 4

• What is the TPIN?
• How do I get a TPIN?
• I forgot my TPIN. How do In change my TPIN or reset my TPIN?
• Can I call you to get my TPIN?

Platform and Segments 3

• What are the exchanges that I can trade on with Tradeplus?
• What is the trading platform offered?
• Do you offer mobile trading?

Margin policies and products 20

• How much intraday leverage do you provide?
• What about intraday leverage in the options segment?
• What is the margin requirement for Delivery / carry forward trades (Product type NRML) ?
• When can my intraday positions (Product type MIS & CO ) be squared off by RMS?
• When can my Carry forward positions (Product type NRML) get squared off?

See all 20 articles

INFINI-TRADER 20

• What is your Trading software INFINI-TRADER?
• Can I have the complete user manual for the basic features of INFINI-TRADER?
• How do I install the trading software, INFINI-TRADER?
• How do I login to INFINI-TRADER?
• How can I set my own Market Watch ?

See all 20 articles

NSE NOW 18

• What is NSE NOW software ?
• NSE NOW Mobile - logging in as Guest
• NSE NOW Mobile - logging in as Trade Plus user
• NSE NOW Mobile - How to View quotes, Place orders, View Order, View Trades, Positions, Limits, IPO, Change password etc ?
• What are the steps to download the NOW desktop EXE ?

See all 18 articles

Order types and placing them 6

• Can I place After market orders?
• What are the After Market Order timings?
• How do I shift my positions?
• How can I place Basket Orders?
• What is cover order? How do they work for higher leverages?

See all 6 articles

Now Application Market watch colour not visible. 0

Qs: What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems. 1

• What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems.

Troubleshooting 2

• I am having problems with installation. Please help me!
• I placed a stop loss order which got executed, but I don’t see my stop loss price on any charts be it on NEST, NSE, Amibroker or any other chart?

Pay-In Queries - Commodity 12

• What are the modes in which payment can be made to Tradeplus for commodities? How can it be done?
• What is the most preferred option to transfer funds for commodities to Tradeplus?
• What are your bank details if i want to deposit a cheque in your commodity bank account ?
• If I transfer funds via my dashboard on your website, how long will it take for my fund status to be updated?
• When will my funds be updated if I deposit a cheque in your commodity bank account?

See all 12 articles

Payout requests and queries 17

• What is the payout of funds?
• What are the ways in which I can make a payout request?
• How can I request a payout online through your website?
• How long will it take for my payout request to be processed ?
• How can I check the status of my payout request?

See all 17 articles

Pay-In Queries - Equity / Currency / IPO / Mutual fund 11

• What are the modes in which payment can be made to Tradeplus for Equities/Currency segments? How can it be done?
• How can I make a NEFT / RTGS transfer into your Equity Account?
• What is the easiest way to transfer funds to equity/currency/equity derivative segments?
• How can I make a fund transfer from my trading system ?
• What are the charges for transferring funds?

See all 11 articles

Auto Settlement and Running Account Authorisation 12

• What is Running Account Authorization:?
• How is the Running Account settlement of Funds done?
• What is the difference between daily settlement and running account settlement
• What should I do to ensure that the funds in my Trading Account are not settled on a daily basis?
• What is the significance of giving Standing Instruction ?

See all 12 articles

DOWNLOADS - Software, Forms and Policies 1

• Downloads - Software, Forms and Policies

Trading and Risk Management - Equity Cash 7

• What is the trading system used for trading in Equity Cash, How to download and what are the features ?
• How do i transfer amount for trading ?
• What are the various activities that are carried out by the broker and banker when I buy/sell shares from my NRE account ?
• Can i buy any shares or are there any restrictions ?
• What are the steps required to sell my ESOP or IPO shares, generally called shares acquired through the primary market ?

See all 7 articles

Bank Accounts 8

• How do i activate my dormant PIS bank a/c with Bank ?
• Who are your Banking Partners for NRI Trading ?
• Can I have my NRI Bank in a branch location of my choice?
• Can I transfer funds between my PIS Bank Account and Non PIS Bank Account ?
• What is the difference between PIS Bank Account and Non PIS Bank Account?

See all 8 articles

New Account opening 18

• Who can open a NRI Share Trading Account with Tradeplus?
• Where are your existing NRI clients predominantly located?
• What are my investment options if I hold a NRI Trading Account with Navia?
• What are the various types of NRI Demat Accounts I can open through Tradeplus ?
• What are various options I have for placing Orders?

See all 18 articles

Trading - Derivatives 10

• Can a NRI trade in Futures and Options ?
• Can a NRI trade in Currency and Commodity segments?
• Should I open a PIS Bank Account to trade in Derivatives segment?
• What is the role of Stock Holding Corporation of India LTD ( SHCIL ) in Derivatives Trading?
• How do I fund my F&O Trading Account?

See all 10 articles

General 6

• How do i change my communication address in my broking and DP account ?
• How do I change my registered email ID and/or Mobile number ?
• How do I change my registered NON PIS bank account with Trade Plus ?
• How do i get a PAN card ?
• FAQ on NRI trading prepared by National Stock Exchange ?

See all 6 articles

DP Statements, DIS, Pledge, Edit Profile, Online payment of DP dues using credit / debit card etc 14

• How to check the holdings in my DEMAT Account?
• How to check the transactions in my DP Account?
• Can I pay myDP dues online?
• How do I change by registered email ID / Mobile Number ?
• How do I update my change of address in my DP Account?

See all 14 articles

General Queries on MF 7

• What is a Mutual Fund ?
• What are the different types of Mutual Funds?
• What should I do to invest in Mutual Fund?
• Who can invest online in Mutual Fund through Tradeplus?
• Can a NRI , OCI & PIO invest in Mutual Funds online through Tradeplus ?

See all 7 articles

INFINI MF - Online Mutual Fund Platform 25

• How to invest in Mutual funds after selecting 'Add funds'?
• How to invest in Direct and Non Direct Mutual Funds through Tradeplus ?
• Where to find Direct or Non- Direct funds on INFINI MF?
• Why invest in Direct MFs through Tradeplus?
• How does Direct MF add upto 1% to my returns on MF investment?

See all 25 articles

INFINI MF - Conditional Order 4

• What is a Conditional Order?
• Is there a validity period for investing on conditional offer?
• What happens when the credit balance in my Trading Account is less than the order value at the time when the criteria of the Conditional Order is met?
• When will my conditional order become a normal order?

INFINI MF - SIP Order 3

• How is an SIP order processed with INFINI MF?
• What is a SIP Flexi Plan?
• How to calculate how much I would have made with a selected SIP before placing an order?

Mutual funds - explanatory videos 10

• How do I use Mutual funds platform at Tradeplus online?
• How to sign into your MF Account?
• How to add funds to your account for Mutual Funds investment?
• How to place a conditional order?
• How to redeem an order?

See all 10 articles

IPO/NFO/BOND Queries 13

• What is Initial Public Offer?
• Can I apply online in IPOs through Tradeplus ?
• What are basic requirements to apply in IPOs through Tradeplus?
• What are the various types of IPOs I can apply online through Tradeplus?
• What is BOND?

See all 13 articles

FAQs on AMS 14

• What is AMS ?
• Why AMS ?
• What are the various kinds of alerts I can set?
• How to get started ?
• How to buy Credits in AMS?

See all 14 articles

FAQ on Aha! 7

• What is Aha!?
• Who is Aha! catered towards?
• How do I access Aha! ?
• What are the benefits of using Aha!?
• Is there a tutorial to Aha!?

See all 7 articles

FAQ on FATCA 0

FAQ's on PMLA 1

• FAQ's on PMLA

Overview of Tradeplus Mobile 6

• What is Tradeplus mobile and how can it help me ?
• What are the requirements for using Tradeplus Mobile ?
• What OS version does Tradeplus Mobile support ?
• What are the various features available for me in Tradeplus Mobile ?
• Do i need to register every time i want to use Tradeplus Mobile

See all 6 articles

User Guides 14

• Tradeplus Mobile - View/Edit Profile
• Tradeplus Mobile - Back office
• Tradeplus Mobile - Funds Payout
• Tradeplus Mobile - Refer a client
• Tradeplus Mobile - View Daily, Weekly and Fortnightly Research reports

See all 14 articles

Download and Installation of Tradeplus Mobile 3

• How do i download and install the Tradeplus Mobile APP ?
• Can i change the mobile number on which i have registered the Tradeplus mobile APP ?
• How to Uninstall the Tradeplus Mobile App?

How to Trade on Tradeplus Mobile 0

STD - FAQs 2

• Can I know more about Smart Trade Desk services ?
• What is SMART TRADE DESK (STD)?

Trading Holidays for 2017 1

• Trading Holidays for 2017

Trading Holidays for 2018 1

• Trading Holiday for 2018

Margin Trading Facility (MTF) - product details 8

• Margin Trading funding agreement
• Margin Trading Facility (MTF) - FAQ
• List of stocks funded under MTF
• List of stocks accepted as Collateral
• How do i transfer stocks from my DP account to the MTF collateral account ?

See all 8 articles

Enhanced Supervision and blocking of accounts for Trading - FAQ's 1

• Enhanced Supervision and blocking of accounts for Trading - FAQ's

INFINI TRADING SOLUTIONS 1

• How to subscribe to INFINI TRADING SOLUTIONS Packs?

INFINI WEB - FAQs 2

• What is INFINI WEB ?
• INFINI WEB - User Manual

INFINI-POWER 10

• What is INFINI-POWER?
• Was INFINI-POWER developed in-house by you?
• How do I install INFINI-POWER?
• How do I subscribe to INFINI POWER?
• Can I use Back Office Login credentials to logon to INFIN-POWER?

See all 10 articles

Securities Lending and Borrowing (SLB) 3

• Securities Lending and Borrowing (SLB) FAQ's
• How can i enroll for Securities Lending and Borrowing (SLB) ?
• What is the benefit for me to participate in SLB ?

Trade in Commodities, Equity and Currency under a single account - FAQ's 6

• I have Commodity account. Now i want to open Equity account. What should i do ?
• I have an Equity account. Now i want to open Commodities account. What should i do ?
• How can i give stock Collateral towards margin for my Commodity account ?
• How can i transfer margins between my Equity and Commodity account ?
• Will DP stocks on which i have given POA be considered as stock collateral for my commodity account ?

See all 6 articles