Customer Support Portal

Platform and Segments 3

• What are the exchanges that I can trade on with Tradeplus?
• What is the trading platform offered?
• Do you offer mobile trading?

Margin policies and products 22

• How much intraday leverage do you provide?
• What about intraday leverage in the options segment?
• What is the margin requirement for Delivery / carry forward trades (Product type NRML) ?
• When can my intraday positions (Product type MIS & CO ) be squared off by RMS?
• When can my Carry forward positions (Product type NRML) get squared off?

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INFINI-TRADER 20

• What is your Trading software INFINI-TRADER?
• Can I have the complete user manual for the basic features of INFINI-TRADER?
• How do I install the trading software, INFINI-TRADER?
• How do I login to INFINI-TRADER?
• How can I set my own Market Watch for INFINI-TRADER / NEST TRADER?

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NSE NOW 19

• What is NSE NOW software ?
• NSE NOW Mobile - logging in as Guest
• NSE NOW Mobile - logging in as Trade Plus user
• NSE NOW Mobile - How to View quotes, Place orders, View Order, View Trades, Positions, Limits, IPO, Change password etc ?
• What are the steps to download the NOW desktop EXE ?

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Order types and placing them 6

• Can I place After market orders?
• What are the After Market Order timings?
• How do I shift my positions?
• How can I place Basket Orders?
• What is cover order? How do they work for higher leverages?

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Qs: What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems. 1

• What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems.

Troubleshooting 2

• I am having problems with installation. Please help me!
• I placed a stop loss order which got executed, but I don’t see my stop loss price on any charts be it on NEST, NSE, Amibroker or any other chart?