Customer Support Portal

Platform and Segments 3

• What are the exchanges that I can trade on with Tradeplus?
• What is the trading platform offered?
• Do you offer mobile trading?

INFINI-TRADER 20

• What is your Trading software INFINI-TRADER?
• Can I have the complete user manual for the basic features of INFINI-TRADER?
• How do I install the trading software, INFINI-TRADER?
• How do I login to INFINI-TRADER?
• How can I set my own Market Watch ?

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NSE NOW 18

• What is NSE NOW software ?
• NSE NOW Mobile - logging in as Guest
• NSE NOW Mobile - logging in as Trade Plus user
• NSE NOW Mobile - How to View quotes, Place orders, View Order, View Trades, Positions, Limits, IPO, Change password etc ?
• What are the steps to download the NOW desktop EXE ?

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INFINI-POWER 12

• What is INFINI-POWER?
• Was INFINI-POWER developed in-house by you?
• How do I install INFINI-POWER?
• How do I subscribe to INFINI-POWER?
• Can I use Back Office Login credentials to logon to INFIN-POWER?

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Margin policies and products 18

• How much intraday leverage do you provide?
• What about intraday leverage in the options segment?
• What is the margin requirement for Delivery / carry forward trades (Product type NRML) ?
• When can my intraday positions (Product type MIS & CO ) be squared off by RMS?
• When can my Carry forward positions (Product type NRML) get squared off?

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Order types and placing them 5

• Can I place After market orders?
• What are the After Market Order timings?
• How do I shift my positions?
• How can I place Basket Orders?
• What is cover order? How do they work for higher leverages?

Troubleshooting 1

• I am having problems with installation. Please help me!

Qs: What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems. 1

• What is the solutions to the NOW application Market watch Colour issue in the windows 8 & above operating systems.